CM Murray LLP operates a formal complaints procedure, which is available to view here.
If we are unable to resolve your concerns through our formal complaints procedure or if you are dissatisfied with the handling of your complaint by CM Murray LLP, you may, depending on your status, or that of your business, be entitled to ask the Legal Ombudsman to consider your complaint. Further information about the Legal Ombudsman is available on its website www.legalombudsman.org.uk; or by contacting them by post at: PO BOX 6806, Wolverhampton, WV1 9WJ; by email: email@example.com or by telephone on: +44 (0)300 555 0333. The Legal Ombudsman service is available to members of the public and some small businesses, charities, clubs and trusts. Any referral to the Legal Ombudsman must be made within six months of our response to your complaint, no more than six years after the act/omission of which you are complaining and no more than three years after you became aware (or should reasonably have become aware) that there was cause for complaint.
If you wish to complain about a bill issued by CM Murray LLP, you may do so via the Legal Ombudsman or you may (in certain circumstances) be entitled to apply to the High Court for an assessment of the bill under Part III of the Solicitors Act 1974. The Legal Ombudsman cannot deal with a complaint about a bill if you have also applied to the High Court for an assessment of that bill.
If you have a concern about our conduct, you may raise your concerns with the Solicitors Regulation Authority – further details of when it is appropriate to make a report to the SRA and how to do so can be found here.