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Effective Supervision and Support: SRA Workplace Culture Review – Part 3

In the third of our three-part video series on the SRA review, Partners Emma Bartlett and Andrew Pavlovic focus on the need for law firms to put in place effective systems of supervision, discussing the following:

  • The role of effective supervision in cultivating the right culture
  • What effective supervision looks like
  • The SRA rules regarding supervision and the circumstances in which the SRA may take action against firms for having ineffective systems of supervision
  • The impact of remote working on supervision

As part of its review, the SRA examined how firms support employees in the following areas:

  • Managing client pressures
  • Management of workload and allocation of work
  • Reporting mistakes and near misses
  • Supervision, learning and development
  • Measuring performance, reward and recognition
  • Recognising the signs of poor mental health and helping people to speak out

The SRA survey found that while 75% of individuals in law firms feel mostly content with their workplace culture, a quarter of individuals feel their firm does not have a positive culture. The review highlights how a poor workplace culture can affect not only personal wellbeing but also competence, ethical behaviour and ultimately the standard of service received by clients.

In our three-part video series, we focus on the following key themes coming out of the report:

If you have any questions in relation to the SRA’s review, or would like to discuss further, please contact Andrew Pavlovic, who specialises in regulatory and professional discipline issues for law firms and partners, high-net-worth individuals, companies, charities and regulators, or General Counsel Beth Hale and Partner Emma Bartlettboth of whom specialise in employment and partnership issues for multinational employers, senior executives, partnerships and partners.